Written by Mason Bishop, Founder of WorkED Consulting.
- The COVID-19 pandemic and its economic aftermath have created a renewed interest in high-performing service-delivery models for unemployed and dislocated workers and those lacking the job skills to fully participate in the labor market.
- Utah’s integrated model for workforce and social assistance—the Utah Department of Workforce Services—provides a “playbook” for building state-of-the-art service delivery that maximizes use of taxpayer dollars while providing value for customers.
- Utah DWS includes innovations in three areas—governance, service delivery, and financial management—which together streamline benefits and reduce overhead.
- This tool kit report is designed to provide a foundational understanding of the innovative components of the Utah DWS model, leading to actionable strategies for policymakers.
Article reposted from the American Enterprise Institute.